Refund policy
# Return & Refund Policy
**Last updated: September 2026**
At **WYNMAN**, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will work with you to resolve the issue.
## 1. Return Window
You may request a return or replacement within **7 days of delivery** of your order.
To be eligible for a return, the product must:
* Be unused and in its original condition.
* Be returned with the original packaging, accessories, manuals, tags, and other items supplied with the product.
* Not be damaged due to misuse, negligence, improper installation, or normal wear and tear.
* Include the order details or proof of purchase.
Certain products may have different return conditions due to their nature. Any product-specific return restrictions will be clearly mentioned on the relevant product page.
## 2. Products Eligible for Return
Returns or replacements may be accepted in the following circumstances:
### Damaged Product
If your order arrives damaged, please contact us within **48 hours of delivery** and provide clear photographs or video showing:
* The product and its packaging.
* The damaged area.
* The shipping label/order information.
We may request additional information or photographs to verify the issue.
### Defective Product
If a product is defective or does not function as described, please contact us within **7 days of delivery**.
Depending on the product and circumstances, we may provide a replacement, repair, or refund.
### Wrong Product
If you receive an item different from what you ordered, please contact us within **7 days of delivery**. We will arrange an appropriate replacement or refund.
### Missing Items
If an item, accessory, or component shown as included in your order is missing, please contact us within **48 hours of delivery**.
## 3. Change-of-Mind Returns
For products where a change-of-mind return is offered, the product must be unused, unopened where applicable, and in its original resaleable condition.
Return shipping charges for change-of-mind returns may be borne by the customer unless otherwise stated on the product page.
Products that are specifically marked **“Non-Returnable”** are not eligible for change-of-mind returns.
## 4. Non-Returnable Products
For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return.
These may include:
* Used personal-care or hygiene products.
* Products that have been opened where the product cannot reasonably be resold for hygiene or safety reasons.
* Personalized or customized products.
* Products damaged after delivery due to misuse or improper handling.
* Products with missing components, accessories, tags, or original packaging where those are necessary for resale.
* Products specifically identified as non-returnable on the product page.
This does not affect any rights available to consumers under applicable law.
## 5. How to Request a Return
To request a return, please contact us at:
**Email:** [YOUR SUPPORT EMAIL]
**Phone/WhatsApp:** [YOUR PHONE NUMBER]
Please include:
* Order number
* Name used for the order
* Product name
* Reason for the return
* Photographs/video where applicable
Our team will review the request and provide return instructions where the return is approved.
**Please do not send products back to us without receiving return instructions from WYNMAN.**
## 6. Return Shipping
If the return is due to a **wrong, damaged, defective, or incorrectly supplied product**, WYNMAN will arrange or reimburse reasonable return shipping costs, subject to verification.
For eligible **change-of-mind returns**, return shipping costs may be borne by the customer.
The applicable return-shipping responsibility will be communicated when your return request is approved.
## 7. Refunds
Once the returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be initiated within **3–5 business days** after approval.
The amount will generally be refunded to the **same payment method used for the original transaction**, subject to the payment provider's processing timelines.
For Razorpay transactions, Razorpay states that refunds are routed to the same payment method used for the original transaction. Normal refunds may take approximately **5–7 working days** to reach the customer after processing.
The actual time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or other payment service provider.
## 8. Partial Refunds
In certain circumstances, a partial refund may be offered where:
* Only part of an order is affected.
* A product has a minor issue that does not warrant a complete return.
* The customer and WYNMAN mutually agree to an appropriate partial refund.
Any applicable partial refund will be communicated to the customer before processing.
## 9. Order Cancellation
You may request cancellation of your order **before it has been dispatched**.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.
If a cancellation is successfully approved before dispatch, the eligible refund will be initiated to the original payment method.
## 10. Orders Returned Due to Incorrect Address or Failed Delivery
If an order is returned to us because:
* An incorrect or incomplete address was provided;
* The recipient was unavailable after repeated delivery attempts;
* The customer refused delivery without a valid reason; or
* The delivery could not be completed for reasons attributable to the customer,
additional shipping or re-delivery charges may apply.
If the order is refunded after being returned to us, the refund may be processed after deducting applicable non-recoverable shipping or handling costs, where legally permissible.
## 11. Refunds for Undelivered Orders
If an order is confirmed as lost in transit or cannot be delivered due to an issue attributable to WYNMAN or the shipping carrier, we will investigate the shipment and, where appropriate, provide a replacement or refund.
## 12. Promotional and Discounted Orders
Products purchased using promotional discounts, coupons, or special offers remain subject to this Return & Refund Policy unless different conditions were clearly stated as part of the promotion.
Any product-specific or promotion-specific return restrictions will be disclosed before purchase.
## 13. Refunds for Unavailable Products
If we are unable to fulfil an order after payment has been successfully received, we will notify you and initiate an appropriate refund for the unavailable product/order.
## 14. Fraudulent or Abusive Return Requests
WYNMAN reserves the right to investigate return requests where there is reasonable evidence of fraud, repeated abuse of the return process, product substitution, tampering, or misuse.
Any action taken will be subject to applicable law.
## 15. Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights or remedies available under applicable Indian law.
Where applicable law provides a consumer with rights beyond this policy, those statutory rights will continue to apply.
## 16. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact:
**WYNMAN**
**Email:** wynmans@gmail.com
Instagram ID: wynmans
**Business Address:** Pariyanthadathil H, ex colony, Beenachi PO, Sulthan Bathery, Wayanad, Kerala, Pin 673592
We aim to respond to customer requests as promptly as possible.
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**WYNMAN reserves the right to update this policy from time to time. Any changes will be published on this page with the updated date.**